Trustflow
This proposed mobile app is a peer-to-peer lending application. Users agree to lend money to borrowers based on their individual circumstances.
A Service Design Challenge
This challenge involved a workflow problem that a plumbing company was having. Crucial information was frequently being left out by call agents who scheduled the service appointments, leading to unnecessary rescheduling and a poor customer experience. I designed a solution to ensure that essential information would be recorded.
Research Study in Progress
I am currently doing research and am interviewing parents of children between the ages of three and eighteen who also use email. If you are interested in participating please contact me at cecile@cecilekaufman.com.